Purchase and Refund Policy for Wild Imports
At Wild Imports, we want you to be fully satisfied with your purchase. Below are the terms regarding our purchase and refund policy:
- Deposit Requirement: A 40% deposit is required at the time of order. and balance is due upon pick up or delivery of the item.
- Satisfaction Guarantee: If, upon receiving the item, you are not completely satisfied, we will offer a refund of your deposit. However, the refund will be issued after the item is resold and is subject to a $500 resale fee.
- Non-Refundable Items: Specific custom-made items are non-refundable. Please ensure that you are satisfied with the custom specifications before placing your order.
- Refund Process: To initiate a refund, please contact our customer service team within 7 days of receiving your order. Once the item is resold, we will process your refund, minus the applicable resale fee.
- Conditions: All items must be in their original, resalable condition when returned. Refunds are issued to the original payment method.
Thank you for choosing Wild Imports. If you have any questions or need further assistance, don’t hesitate to reach out to our customer support team.